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Refund policy

At MK FOOD, we are committed to providing our customers with the best food delivery experience. We understand that sometimes issues may arise, and we want to ensure that you are completely satisfied with your order. Below is our Refund Policy, which outlines the circumstances under which a refund may be processed:

1. Eligibility for a Refund

  • Incorrect or Missing Items: If you receive an incorrect order or an item is missing from your delivery, we will offer a full refund or replacement of the missing items.

  • Damaged or Inedible Food: If your food is damaged, spoiled, or inedible, you may request a refund or replacement.

  • Delivery Issues: If your order is delayed by more than 30 minutes beyond the expected delivery time without prior notification, you are eligible for a partial refund or store credit.

  • Order Cancellations: If you cancel an order within 15 minutes of placing it, you are eligible for a full refund. After this time, cancellations may not be eligible for a refund.

  • Wrong Delivery Address: If the delivery is made to an incorrect address provided by the customer, no refund will be issued.

2. Refund Process

  • How to Request a Refund: If you believe you are eligible for a refund, please contact our customer support team at officakmkfood@gmail.com or call +91 8114906590 within 24 hours of receiving your order.

  • If  coustmer illgiable for refund then we are deduct the 5 %  of orginal payment. 

  • Required Information: To help us process your refund request quickly, please provide the following details:

    • Order Number

    • Description of the issue (e.g., missing items, damaged food)

    • Photos of the food (if applicable)

  • Refund Timeline: Once we receive your refund request and verify the issue, we will process the refund within 5-7 business days. Refunds will be credited to the original payment method used for the order.

3. Refund Exceptions

  • Refunds will not be issued for any dissatisfaction related to taste or preferences.

  • Refunds will not be processed if the customer fails to provide sufficient evidence of the issue within 48 hours of delivery.

4. Contact Us If you have any questions or concerns regarding our refund policy, feel free to contact us at:

MK FOOD


 Bagdevi Road,Niladri Bihar, 2nd Line, Bhanjanagar,Ganjam,761126

We value your feedback and strive to ensure that all our customers enjoy a smooth and satisfying experience with MK FOOD.